Frequently Asked Questions

1. How does Pinnacle internet work?

The technology is referred to as “fixed wireless.” This means a small antenna/dish (modem), 3”x 12”, is mounted to the outside of a structure to collect a wireless signal transmitted from towers. The signal is then wired directly to a computer or router in order to access internet.

2. Do you mount anything on the roof?

In most cases we are able to secure the modem to the eave of a structure in order to acquire a signal from the tower.

3. Do I need any special equipment?

No.

4. Can your service provide internet to more than one computer?

Yes. We can incorporate a wireless router that will transmit an internet signal to several computers simultaneously.

5. Can game devices such as Wii, Playstation and X-Box work with your internet?

Yes. We can incorporate a wireless router that will transmit an internet signal to several computers simultaneously.

6. Do I need to install anything?

No. We are experts in this area and will provide everything necessary to complete the installation.

7. Do I need a telephone line?

No. Since our technology uses wireless signal your telephone is not needed.

8. Can I use my VOIP telephone?

Yes. Most VOIP operating systems will work with our service.

9. What are the upfront cost?

Typically, there is an installation charge, modem rental, the first month of service, and sales tax.

10. Can I download music & movies?

Yes. Currently, we do not cap internet usage so you are able to download what you want. Please remember that the faster speed plans we offer will make this process easier.

11. Do you offer mobile internet?

No. Our expertise is in fixed wireless applications because we serve mostly rural areas.

12. Do I have to sign a contract?

No. Our goal is to provide every customer with fast, reliable internet service at a fair price. However, you are able to cancel at any time.

13. Do I need to pass a credit check?

No. We do not require our customers to pass credit in order to purchase service.

14. How do I pay for Pinnacle internet service?

We Bill For Recurring Monthly Charges And Can Accept Any Type Of Payment.

15. How do I know if Pinnacle is available in my area?

The website has a coverage map you may refer to; however, we verify signal strength prior to every installation. There is no cost associated with signal verification but it is critical to ensure you can receive the quality signal necessary for seamless internet.

16. How do I schedule an installation?

You may contact us through the website by clicking on the CONTACT US tab and completing the questionnaire or call us at 940-247-0085.

17. How do I reboot my hardware?

Please refer to these videos on how to reboot your hardware: 

Rebooting Canopy: 
http://youtu.be/gKczjOOpBuk 

Rebooting Wimax: 
http://youtu.be/kPLD2Dlf5XU

 

OUR Local PartNers

QUIK INTERNET

2671 FM 367 IOWA PARK TEXAS 76367

940-723-1385

APEX COMPUTERS

3116 OLD IOWA PARK ROAD WICHITA FALLS TEXAS 76301

940-322-4532

COMPUTRONIX

4012 Callfield Rd Wichita Falls Texas 76308

940-689-0200

STEVE TUBBS COMPUTERS

1640 FM 367 IOWA PARK TEXAS 76367

940-855-0302

MAC TECH SOLUTIONS

3008 KEMP BLVD WICHITA FALLS TEXAS 76308

940-767-6227